Frequently Asked Questions about Your Tickets to the Palace of Versailles
Is the ticket to enter the Palace of Versailles included in my purchase?
Yes, tickets to the Palace of Versailles are included in all our tours.
What should I do if I have a GUIDED TOUR reservation?
When you receive your tickets, you will see the details about the meeting point and the scheduled time for the guided tour. It is recommended to arrive 15 minutes early to fully enjoy the experience without any issues.
What should I do if I have booked my tickets with an AUDIO GUIDE?
You will receive all the information in your email. First, we send you an email with the purchase confirmation. Then, we send another email with access to your private area, where you can download your tickets for the Palace of Versailles and, if requested, the audio guide in the selected language.
What documentation do I need to access the Palace of Versailles?
Since the tickets to the Palace of Versailles are nominative, you may be asked to show a valid identity document (ID card or equivalent) or passport at the entrance control. If you do not have it with you, entry may be denied.
Can I bring my tickets in digital format?
You can present your tickets in their original digital format, as long as the barcode is visible and the entire ticket is clearly displayed. Make sure your device’s screen brightness is set to maximum so that the ticket can be scanned by the reading systems.
Do children need tickets to the Palace of Versailles?
Yes, although tickets to the Palace of Versailles are free for children, they must present their tickets. Similarly, anyone entitled to free entry must reserve their ticket and present it along with their identification document.
Can I change or cancel my tickets?
Once the purchase is made, it is not possible to modify or cancel the reservation. Therefore, it is very important to make sure you enter the correct name and choose the exact date and time before confirming the order. Tickets are non-changeable and non-refundable, a condition clearly specified on our website and accepted during the purchase process. No exceptions will be made under any circumstances (including reasons such as COVID, health issues, work-related matters, or travel cancellations), as the conditions are set by the management of the monument. A refund will only be issued in the event of the monument's closure, and in such cases, the amount will be automatically refunded using the same payment method used for the purchase.
Can I exercise my right of withdrawal?
No, this purchase is not subject to the right of withdrawal, in accordance with the conditions set by the monument. Once the purchase is made, tickets for the Palace of Versailles cannot be canceled or modified regarding the date, time, and/or visitor's name. Likewise, changes to the vouchers or additional services selected during the booking are not possible.
Is it possible to eat inside the monument?
It is not allowed to bring food into the Palace of Versailles; food is only allowed in the designated area within the Gardens. You are allowed to bring transparent water bottles of less than 50 cl. However, food is allowed in the park.
Is there a luggage storage service at the Palace of Versailles?
The Palace of Versailles offers lockers to store coats, bags, and small backpacks.
Is the visit canceled in case of rain?
In the event of rain, the visit to the Palace of Versailles is not canceled. In the case of severe weather conditions, the park and the Gardens of Versailles may be closed for safety reasons.
What happens if the monument closes?
If, due to force majeure, the Palace of Versailles must close its doors and notifies us without sufficient notice, we offer you the possibility to reschedule your visit for another day and time or a full refund of your ticket.
Can pets access the monument?
No, pets are not allowed. However, guide dogs are permitted with prior presentation of the appropriate identification card.
Can I enter the Palace of Versailles at a different time than the one selected during my purchase?
No, when you purchase tickets for the Palace of Versailles, you select the desired date and time for the visit, and it is necessary to adhere to these. If you do not attend at that time, you will not be allowed entry to the monument.
How long can I stay inside the Palace of Versailles?
Beyond the opening and closing hours, there is no time limit for your visit to the Palace of Versailles.
Can I bring a backpack to Versailles?
If you bring a backpack, the security check will instruct you to leave it in the lockers, as large bags and objects are not allowed inside the Palace of Versailles.
How long does it take to visit the Palace of Versailles?
Depending on the sections of this large monument, you could spend between 1.5 and 2 hours inside the Palace of Versailles. In the Gardens of Versailles, you could spend up to 2 hours, and to visit the Grand Trianon, Petit Trianon, and the Queen’s Hamlet, you might spend an additional hour. All of this depends on the type of visit and how much time you want to spend.
Can I take photos in the Palace of Versailles?
Works in the permanent exhibition rooms can be photographed or filmed only for private and personal use, but always without flash. Photography is not allowed in the temporary exhibition rooms unless there are signs at the entrance explicitly authorizing image capture. Tripods, selfie sticks, or other similar devices for smartphones are not allowed under any circumstances.
What day is best to visit the Palace of Versailles?
Weekends are the busiest, Mondays the palace is closed, and on Tuesdays it opens but receives a lot of visitors. Therefore, the best days to visit are Wednesday, Thursday, and Friday. The first hour is the best time for the visit.
Can I eat in the Gardens of Versailles?
In the Gardens of Versailles, there is a picnic area with restrooms, and this is the only space where eating is allowed. Access to the Gardens is paid; however, access to the Park is free, and picnicking is allowed. You can also eat at one of the many restaurants and cafés located within the Palace of Versailles.